Status Page Subscribers
Status page subscribers receive automatic email notifications when incidents occur or maintenance windows are scheduled on your public status page.
Availability: Pro and Enterprise plans.
Enabling subscriptions
- Open the Status Page Designer.
- In the Settings tab, enable Show Subscribe Button.
- A "Subscribe to Updates" button appears on your public status page.
How visitors subscribe
- A visitor clicks Subscribe to Updates on your public status page.
- They enter their email address and choose which updates to receive.
- They receive a verification email with a confirmation link (valid for 24 hours).
- After clicking the link, they're subscribed and will receive notifications.
Subscription preferences
Subscribers can choose to receive notifications for:
| Event type | When it triggers |
|---|---|
| Incident updates | New incidents created or existing ones updated. |
| Incident resolutions | Incidents marked as resolved. |
| Maintenance updates | Maintenance windows scheduled, started, or completed. |
Preferences can be updated at any time by clicking the subscription management link in any notification email.
Subscriber notifications
Subscribers receive templated emails for:
| Event | Email content |
|---|---|
| New incident | Incident title, affected components, current status. |
| Incident resolved | Resolution notice and final status. |
| Maintenance scheduled | Start/end times and affected components. |
| Maintenance started | Notification that maintenance is in progress. |
| Maintenance completed | Confirmation that maintenance is finished. |
Managing subscribers
Subscriber data is tied to the status page. If you delete a status page, its subscriber list is also removed.
Custom domains
When your status page uses a custom domain, subscriptions are linked to that domain. Visitors subscribing from status.yourcompany.com are managed under that domain's subscriber list.
Unsubscribing
Every notification email includes an unsubscribe link. Clicking it removes the subscriber from all future notifications immediately.